CHALKTALK SPORTS GROUP RETURN POLICY

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, face masks, RokBands and Virtual Races are not eligible for returns or exchanges.

RETURNS

Our ultimate goal is to make our customers happy and to provide exceptional customer service. If you are unhappy with your purchase for any reason, please return the items to us within 30 days of the delivery date for a refund. Refunds are processed to the original form of payment used.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, face masks, RokBands and Virtual Races are not eligible for returns or exchanges.

REFUNDS

In the event that you are unhappy with your purchase and require a refund, subject to acceptance, we will issue a credit to the original payment method less the shipping cost. Depending on your card issuer’s policies, you will receive the refund in 5-7 business days.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, face masks, RokBands and Virtual Races are not eligible for returns or exchanges.

EXCHANGES

The fastest way to exchange a product is to place a new order and return your original purchase. Immediately placing a new order ensures that you will receive your new product quickly and that it will not go out of stock while you wait for an exchange. If you choose to exchange your order, it will be processed within 5-7 business days upon receipt of your item and the completed Returns/Exchange Form.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, face masks, RokBands and Virtual Races are not eligible for returns or exchanges.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please remember to keep your postage receipt, in the event your package does not reach us.

EXTENDED HOLIDAY RETURNS

Orders placed between November 1, 2020 and December 31, 2020 will be eligible for a refund through January 31, 2021. Some exclusions apply, including but not limited to, holiday specific items, personalized items, sale items, face masks, RokBands and Virtual Races.

CONTACT US

If you have any questions on how to return your item to us, contact us here!

RETURN PROCESS

To return an item(s), please take the following steps:

Step 1) Download, print, and complete the Return Form. The form must be complete and cannot be processed without the “Order Number” and “Name” fields accurately filled out. The fastest way to exchange a product is to place a new order and return your original purchase. Immediately placing a new order ensures that you'll receive your new product quickly and that it won't go out of stock while you wait for an exchange.

Step 2) Include the following in your package: (a) the items (with tags attached and original packaging) to be returned, (b) the return form and any proof of purchase.

Step 3) Send the package with appropriate postage to:
ChalkTalkSPORTS Inc.
ATTN: Returns/Exchanges
151 Woodward Ave
Norwalk, CT 06854

We highly recommend securing a tracking number for your return. ChalkTalkSPORTS will not be liable for any return packages lost in transit. Packages also must be returned with postage pre-paid.

Download Interactive Return Form Print Return Form

ATTENTION: To use interactive PDF you must have adobe reader. If you do not have it you can download it by clicking here.